How Misplaced Data Ownership Hurts Operations
IT stewardship isn’t enough
George Munguia
Tennessee
, Harmony Co-Founder
Harmony Co-Founder
In many manufacturing organizations, operations data is owned, governed, and prioritized as an IT asset. It is secured, standardized, integrated, and stored with care.
From an IT perspective, this makes sense. Data is infrastructure, and infrastructure must be controlled.
The problem is that operations do not experience data as infrastructure.
They experience it as decision fuel.
When operations data is treated primarily as an IT asset instead of an operational resource, value is delayed, distorted, or lost entirely.
Why IT Ownership Became the Default
IT ownership of data emerged for good reasons.
Organizations needed to:
Protect system integrity
Control access and security
Standardize definitions
Prevent data sprawl
Ensure reliability
As systems multiplied, centralizing control reduced chaos. But over time, the framing stuck, and the cost became invisible.
What Happens When Data Is Framed as Infrastructure
When data is treated as infrastructure, success is defined by:
Stability
Consistency
Completeness
Compliance
Low change frequency
These are valuable qualities for systems. They are often misaligned with how operations create value.
Operations need data that is:
Timely
Contextual
Interpreted
Adaptable
Decision-oriented
Infrastructure thinking optimizes for safety. Operations need speed and relevance.
Why Value Gets Delayed Before Anyone Notices
When operations data is governed primarily as an IT asset, value creation slows quietly.
Common symptoms include:
Long lead times to add or modify data views
Change requests for basic visibility
Data models lagging operational reality
Rigid definitions that no longer fit execution
Teams building side spreadsheets to cope
No one calls this a failure. It is seen as the cost of control.
Why “Clean Data” Often Arrives Too Late
IT-managed data is often optimized for accuracy and reconciliation.
This means:
Data is finalized after review
Exceptions are resolved before release
Aggregation smooths variability
Operations need insight while variability is happening, not after it has been averaged away.
Perfect data that arrives late has limited operational value.
Why Operational Context Gets Stripped Out
To standardize data, nuance is often removed.
Operational context such as:
Why a decision was made
What assumption changed
Which workaround was intentional
What risk was consciously accepted
does not fit clean schemas.
As a result, data becomes technically consistent but operationally ambiguous.
Why IT Roadmaps Rarely Match Operational Urgency
IT roadmaps are built around:
Platform consolidation
Vendor lifecycles
Security posture
Long-term architecture
Operational urgency is driven by:
Today’s bottleneck
This week’s instability
A customer escalation
A staffing gap
When data change depends on IT cycles, operations adapts without the data.
How Shadow Systems Become Inevitable
When official data cannot answer operational questions fast enough, teams do what they must.
They:
Export data into spreadsheets
Build local trackers
Reconcile numbers manually
Trust informal signals over systems
These shadow systems are not acts of rebellion. They are survival mechanisms.
Ironically, treating data as an IT asset often increases data fragmentation.
Why Decision Accountability Gets Blurry
When data is owned by IT, decisions feel disconnected from it.
Operations teams may say:
“That’s what the system shows, but…”
“The data doesn’t reflect what’s really happening.”
“We had to make a call anyway.”
Data becomes something to reference, not something to own.
Decision-making drifts away from data instead of being grounded in it.
Why Optimization Targets the Wrong Layer
IT-led data initiatives often focus on:
Integration
Normalization
Platform performance
Operations value comes from:
Faster decisions
Fewer escalations
Reduced firefighting
Clearer priorities
Without an operational lens, data optimization improves plumbing without improving flow.
The Hidden Financial Cost
The cost of mis-framing operations data does not show up as an IT line item.
It shows up as:
Slower response to disruption
Higher expediting costs
Conservative buffers
Repeated debates
Burnout among supervisors and planners
These costs accumulate quietly and are rarely attributed to data governance decisions.
Why Data Ownership Is the Wrong Question
The real question is not who owns the data.
It is:
Who uses it to decide?
How fast can it inform action?
Does it preserve operational meaning?
Can it adapt as reality changes?
Data that cannot answer these questions is underutilized, regardless of how well it is managed.
From IT Asset to Operational Capability
High-performing organizations reframe operations data.
They treat it as:
A living representation of reality
A shared decision surface
A record of judgment and tradeoffs
A coordination mechanism
Control remains important, but it no longer dominates purpose.
Why Interpretation Is the Missing Layer
The gap between IT-managed data and operational decision-making is interpretation.
Interpretation:
Connects data to context
Explains why numbers changed
Preserves decision rationale
Aligns teams around meaning
Without interpretation, data remains descriptive. With it, data becomes actionable.
The Role of an Operational Interpretation Layer
An operational interpretation layer allows organizations to:
Keep IT governance intact
Preserve security and integrity
Deliver decision-ready insight
Adapt data meaning as operations change
Reduce shadow systems
It sits above systems of record and below human decisions.
How Harmony Reframes Operations Data
Harmony is built to treat operations data as an operational asset, not just an IT one.
Harmony:
Interprets data across ERP, MES, quality, and logistics
Preserves why decisions were made
Aligns teams around one operational narrative
Reduces dependence on spreadsheets and email
Enables faster, clearer decision-making
Harmony does not replace IT governance.
It unlocks operational value from governed data.
Key Takeaways
Treating operations data purely as an IT asset delays value.
Infrastructure optimization does not equal decision enablement.
Operational context is lost when data is over-standardized.
Shadow systems emerge when official data cannot keep up.
Interpretation connects data to action.
Reframing data as an operational capability improves speed and alignment.
If operations data feels abundant but unhelpful, the problem is not collection or storage; it is framing.
Harmony helps manufacturers turn governed data into operational capability by adding the missing layer of interpretation that connects systems, context, and decisions.
Visit TryHarmony.ai
In many manufacturing organizations, operations data is owned, governed, and prioritized as an IT asset. It is secured, standardized, integrated, and stored with care.
From an IT perspective, this makes sense. Data is infrastructure, and infrastructure must be controlled.
The problem is that operations do not experience data as infrastructure.
They experience it as decision fuel.
When operations data is treated primarily as an IT asset instead of an operational resource, value is delayed, distorted, or lost entirely.
Why IT Ownership Became the Default
IT ownership of data emerged for good reasons.
Organizations needed to:
Protect system integrity
Control access and security
Standardize definitions
Prevent data sprawl
Ensure reliability
As systems multiplied, centralizing control reduced chaos. But over time, the framing stuck, and the cost became invisible.
What Happens When Data Is Framed as Infrastructure
When data is treated as infrastructure, success is defined by:
Stability
Consistency
Completeness
Compliance
Low change frequency
These are valuable qualities for systems. They are often misaligned with how operations create value.
Operations need data that is:
Timely
Contextual
Interpreted
Adaptable
Decision-oriented
Infrastructure thinking optimizes for safety. Operations need speed and relevance.
Why Value Gets Delayed Before Anyone Notices
When operations data is governed primarily as an IT asset, value creation slows quietly.
Common symptoms include:
Long lead times to add or modify data views
Change requests for basic visibility
Data models lagging operational reality
Rigid definitions that no longer fit execution
Teams building side spreadsheets to cope
No one calls this a failure. It is seen as the cost of control.
Why “Clean Data” Often Arrives Too Late
IT-managed data is often optimized for accuracy and reconciliation.
This means:
Data is finalized after review
Exceptions are resolved before release
Aggregation smooths variability
Operations need insight while variability is happening, not after it has been averaged away.
Perfect data that arrives late has limited operational value.
Why Operational Context Gets Stripped Out
To standardize data, nuance is often removed.
Operational context such as:
Why a decision was made
What assumption changed
Which workaround was intentional
What risk was consciously accepted
does not fit clean schemas.
As a result, data becomes technically consistent but operationally ambiguous.
Why IT Roadmaps Rarely Match Operational Urgency
IT roadmaps are built around:
Platform consolidation
Vendor lifecycles
Security posture
Long-term architecture
Operational urgency is driven by:
Today’s bottleneck
This week’s instability
A customer escalation
A staffing gap
When data change depends on IT cycles, operations adapts without the data.
How Shadow Systems Become Inevitable
When official data cannot answer operational questions fast enough, teams do what they must.
They:
Export data into spreadsheets
Build local trackers
Reconcile numbers manually
Trust informal signals over systems
These shadow systems are not acts of rebellion. They are survival mechanisms.
Ironically, treating data as an IT asset often increases data fragmentation.
Why Decision Accountability Gets Blurry
When data is owned by IT, decisions feel disconnected from it.
Operations teams may say:
“That’s what the system shows, but…”
“The data doesn’t reflect what’s really happening.”
“We had to make a call anyway.”
Data becomes something to reference, not something to own.
Decision-making drifts away from data instead of being grounded in it.
Why Optimization Targets the Wrong Layer
IT-led data initiatives often focus on:
Integration
Normalization
Platform performance
Operations value comes from:
Faster decisions
Fewer escalations
Reduced firefighting
Clearer priorities
Without an operational lens, data optimization improves plumbing without improving flow.
The Hidden Financial Cost
The cost of mis-framing operations data does not show up as an IT line item.
It shows up as:
Slower response to disruption
Higher expediting costs
Conservative buffers
Repeated debates
Burnout among supervisors and planners
These costs accumulate quietly and are rarely attributed to data governance decisions.
Why Data Ownership Is the Wrong Question
The real question is not who owns the data.
It is:
Who uses it to decide?
How fast can it inform action?
Does it preserve operational meaning?
Can it adapt as reality changes?
Data that cannot answer these questions is underutilized, regardless of how well it is managed.
From IT Asset to Operational Capability
High-performing organizations reframe operations data.
They treat it as:
A living representation of reality
A shared decision surface
A record of judgment and tradeoffs
A coordination mechanism
Control remains important, but it no longer dominates purpose.
Why Interpretation Is the Missing Layer
The gap between IT-managed data and operational decision-making is interpretation.
Interpretation:
Connects data to context
Explains why numbers changed
Preserves decision rationale
Aligns teams around meaning
Without interpretation, data remains descriptive. With it, data becomes actionable.
The Role of an Operational Interpretation Layer
An operational interpretation layer allows organizations to:
Keep IT governance intact
Preserve security and integrity
Deliver decision-ready insight
Adapt data meaning as operations change
Reduce shadow systems
It sits above systems of record and below human decisions.
How Harmony Reframes Operations Data
Harmony is built to treat operations data as an operational asset, not just an IT one.
Harmony:
Interprets data across ERP, MES, quality, and logistics
Preserves why decisions were made
Aligns teams around one operational narrative
Reduces dependence on spreadsheets and email
Enables faster, clearer decision-making
Harmony does not replace IT governance.
It unlocks operational value from governed data.
Key Takeaways
Treating operations data purely as an IT asset delays value.
Infrastructure optimization does not equal decision enablement.
Operational context is lost when data is over-standardized.
Shadow systems emerge when official data cannot keep up.
Interpretation connects data to action.
Reframing data as an operational capability improves speed and alignment.
If operations data feels abundant but unhelpful, the problem is not collection or storage; it is framing.
Harmony helps manufacturers turn governed data into operational capability by adding the missing layer of interpretation that connects systems, context, and decisions.
Visit TryHarmony.ai