The Missing Human Role That Kills Promising Projects
Champions make ideas real.
George Munguia
Tennessee
, Harmony Co-Founder
Harmony Co-Founder
Most internal postmortems blame failed initiatives on weak ROI. The numbers didn’t pencil. The benefits were unclear. The payback took too long.
In reality, many good projects die even when the economics are sound.
They die because no one consistently speaks for them when friction appears.
Projects do not fail at kickoff. They fail in the long middle—when priorities shift, resistance surfaces, and the work stops being exciting. ROI does not navigate that terrain. Champions do.
What a Champion Actually Does
A champion is not a sponsor who approves a budget or a manager who attends steering meetings. A champion is the person who:
Connects the project to real operational pain
Defends it when results are messy or incomplete
Explains tradeoffs to skeptics
Keeps momentum during setbacks
Translates value across functions
Owns outcomes, not just delivery
ROI answers the question “Is this worth doing?”
A champion answers “Why are we still doing this when it’s uncomfortable?”
Why ROI Alone Is Never Enough
ROI models are static. Projects are dynamic.
Between approval and impact, projects encounter:
Data gaps
Process exceptions
Change resistance
Competing priorities
Unexpected dependencies
Human skepticism
ROI cannot argue, negotiate, or adapt. When friction arises, projects without champions lose oxygen.
Where Good Projects Actually Die
They Die During Ambiguity
Early results are rarely clean. Metrics move unevenly. Benefits appear in pockets. Without a champion to interpret progress, ambiguity is mistaken for failure.
They Die at Functional Boundaries
Projects that cut across operations, IT, quality, and finance need someone to bridge perspectives. Without a champion, each group waits for someone else to move.
They Die When Ownership Is Diffuse
When responsibility is shared, accountability disappears. Champions anchor ownership to a person, not a committee.
They Die When Resistance Is Unanswered
Every project threatens existing habits. Without a champion to address concerns openly, resistance quietly wins.
Why This Is Especially True for AI and Digital Initiatives
AI and digital projects amplify uncertainty.
They:
Change how decisions are made
Expose hidden issues
Challenge experience with data
Require trust before results are obvious
These projects demand advocacy, interpretation, and reassurance. ROI models cannot do that work.
The Most Common Champion Failure Modes
Executive-Only Sponsorship
Senior leaders approve the project but are absent from day-to-day friction. Without a ground-level champion, execution stalls.
Champion Without Authority
Someone believes in the project but lacks decision power. They escalate constantly and lose momentum.
Champion Without Context
Champions who understand the technology but not the operation cannot defend the project when reality deviates from the plan.
Champion Burnout
When one person carries the project alone, fatigue sets in. Without support, even strong champions eventually disengage.
What Effective Champions Actually Need
Champions succeed when they have three things.
1. Decision-Level Clarity
They must know which decisions the project will change and who owns those decisions.
2. Interpretable Progress
Champions need insight they can explain—why things moved, what improved, what didn’t, and why that’s acceptable.
3. Organizational Air Cover
Champions need visible backing so temporary setbacks do not become political liabilities.
Why Many Organizations Rely on ROI Instead of Champions
ROI feels objective. Champions feel personal.
Organizations lean on ROI because:
It avoids conflict
It simplifies governance
It appears neutral
But neutrality does not move organizations through change. People do.
How to Identify Projects at Risk
Projects are vulnerable when:
ROI is cited frequently, but ownership is vague
Updates focus on activity, not decisions
No one can explain why progress is uneven
Resistance is discussed privately, not addressed publicly
Leadership asks “Is this worth it?” instead of “What’s blocking it?”
These are champion gaps, not economic failures.
How to Design Projects So Champions Can Succeed
Anchor the Project to a Real Decision
Projects survive when they clearly change how a specific decision is made. Champions can defend decisions more easily than abstract outcomes.
Make Progress Explainable
Champions need narrative, not just metrics. When progress is interpretable, setbacks become learning instead of failure.
Share the Load
Create a small coalition of champions across functions. Momentum survives when advocacy is distributed.
Acknowledge Friction Early
Champions lose credibility when they pretend challenges don’t exist. Addressing friction openly builds trust.
The Role of an Operational Interpretation Layer
Many projects fail because champions cannot explain what is happening in operational terms.
An operational interpretation layer helps by:
Making progress understandable in context
Explaining why outcomes change
Preserving decision history
Providing defensible narratives during ambiguity
When champions can explain reality clearly, projects survive the hard middle.
How Harmony Helps Champions Win
Harmony supports project champions by:
Translating operational behavior into explainable insight
Preserving context around decisions and outcomes
Reducing ambiguity during early stages
Supporting cross-functional understanding
Making progress visible even when results are uneven
Harmony does not replace champions.
It gives them the clarity they need to lead.
Key Takeaways
Most good projects fail due to a lack of champions, not a lack of ROI.
ROI approves projects; champions carry them through friction.
Ambiguity, resistance, and ownership gaps kill momentum.
AI and digital initiatives require advocacy, not just economics.
Champions need interpretability, authority, and support.
Clear narratives keep projects alive when numbers are messy.
If promising initiatives keep stalling despite solid ROI, the issue is not economics; it is missing advocacy.
Harmony helps organizations give champions the operational clarity they need to defend, adapt, and carry good projects all the way to impact.
Visit TryHarmony.ai
Most internal postmortems blame failed initiatives on weak ROI. The numbers didn’t pencil. The benefits were unclear. The payback took too long.
In reality, many good projects die even when the economics are sound.
They die because no one consistently speaks for them when friction appears.
Projects do not fail at kickoff. They fail in the long middle—when priorities shift, resistance surfaces, and the work stops being exciting. ROI does not navigate that terrain. Champions do.
What a Champion Actually Does
A champion is not a sponsor who approves a budget or a manager who attends steering meetings. A champion is the person who:
Connects the project to real operational pain
Defends it when results are messy or incomplete
Explains tradeoffs to skeptics
Keeps momentum during setbacks
Translates value across functions
Owns outcomes, not just delivery
ROI answers the question “Is this worth doing?”
A champion answers “Why are we still doing this when it’s uncomfortable?”
Why ROI Alone Is Never Enough
ROI models are static. Projects are dynamic.
Between approval and impact, projects encounter:
Data gaps
Process exceptions
Change resistance
Competing priorities
Unexpected dependencies
Human skepticism
ROI cannot argue, negotiate, or adapt. When friction arises, projects without champions lose oxygen.
Where Good Projects Actually Die
They Die During Ambiguity
Early results are rarely clean. Metrics move unevenly. Benefits appear in pockets. Without a champion to interpret progress, ambiguity is mistaken for failure.
They Die at Functional Boundaries
Projects that cut across operations, IT, quality, and finance need someone to bridge perspectives. Without a champion, each group waits for someone else to move.
They Die When Ownership Is Diffuse
When responsibility is shared, accountability disappears. Champions anchor ownership to a person, not a committee.
They Die When Resistance Is Unanswered
Every project threatens existing habits. Without a champion to address concerns openly, resistance quietly wins.
Why This Is Especially True for AI and Digital Initiatives
AI and digital projects amplify uncertainty.
They:
Change how decisions are made
Expose hidden issues
Challenge experience with data
Require trust before results are obvious
These projects demand advocacy, interpretation, and reassurance. ROI models cannot do that work.
The Most Common Champion Failure Modes
Executive-Only Sponsorship
Senior leaders approve the project but are absent from day-to-day friction. Without a ground-level champion, execution stalls.
Champion Without Authority
Someone believes in the project but lacks decision power. They escalate constantly and lose momentum.
Champion Without Context
Champions who understand the technology but not the operation cannot defend the project when reality deviates from the plan.
Champion Burnout
When one person carries the project alone, fatigue sets in. Without support, even strong champions eventually disengage.
What Effective Champions Actually Need
Champions succeed when they have three things.
1. Decision-Level Clarity
They must know which decisions the project will change and who owns those decisions.
2. Interpretable Progress
Champions need insight they can explain—why things moved, what improved, what didn’t, and why that’s acceptable.
3. Organizational Air Cover
Champions need visible backing so temporary setbacks do not become political liabilities.
Why Many Organizations Rely on ROI Instead of Champions
ROI feels objective. Champions feel personal.
Organizations lean on ROI because:
It avoids conflict
It simplifies governance
It appears neutral
But neutrality does not move organizations through change. People do.
How to Identify Projects at Risk
Projects are vulnerable when:
ROI is cited frequently, but ownership is vague
Updates focus on activity, not decisions
No one can explain why progress is uneven
Resistance is discussed privately, not addressed publicly
Leadership asks “Is this worth it?” instead of “What’s blocking it?”
These are champion gaps, not economic failures.
How to Design Projects So Champions Can Succeed
Anchor the Project to a Real Decision
Projects survive when they clearly change how a specific decision is made. Champions can defend decisions more easily than abstract outcomes.
Make Progress Explainable
Champions need narrative, not just metrics. When progress is interpretable, setbacks become learning instead of failure.
Share the Load
Create a small coalition of champions across functions. Momentum survives when advocacy is distributed.
Acknowledge Friction Early
Champions lose credibility when they pretend challenges don’t exist. Addressing friction openly builds trust.
The Role of an Operational Interpretation Layer
Many projects fail because champions cannot explain what is happening in operational terms.
An operational interpretation layer helps by:
Making progress understandable in context
Explaining why outcomes change
Preserving decision history
Providing defensible narratives during ambiguity
When champions can explain reality clearly, projects survive the hard middle.
How Harmony Helps Champions Win
Harmony supports project champions by:
Translating operational behavior into explainable insight
Preserving context around decisions and outcomes
Reducing ambiguity during early stages
Supporting cross-functional understanding
Making progress visible even when results are uneven
Harmony does not replace champions.
It gives them the clarity they need to lead.
Key Takeaways
Most good projects fail due to a lack of champions, not a lack of ROI.
ROI approves projects; champions carry them through friction.
Ambiguity, resistance, and ownership gaps kill momentum.
AI and digital initiatives require advocacy, not just economics.
Champions need interpretability, authority, and support.
Clear narratives keep projects alive when numbers are messy.
If promising initiatives keep stalling despite solid ROI, the issue is not economics; it is missing advocacy.
Harmony helps organizations give champions the operational clarity they need to defend, adapt, and carry good projects all the way to impact.
Visit TryHarmony.ai